Customer Experience Solutions

22 Sep 2011 20:29 | JHRS (Administrator)

Did you know that 80% of companies believe they already provide a superior customer experience?

Unfortunately, only 8% of their customers agree.*

A transparent, engaging customer experience is essential to fostering loyal, satisfied customer relationshipsundefinedand can provide a host of business benefits for you. Creating a holistic customer experience will not only help your customers to make easier buying decisions, but it can enable you to better serve their needs throughout the customer lifecycle.

* Bain & Company, 2007

Download this report from The JHRS Knowledgebase under the "Training & Development" sub-folder. (Requires Professional Level access.)

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