For the maiden edition of this Newsletter, let me share my thoughts on the on-going debate between Western and Japanese styles of HR management.
For most of us foreign HR professionals in Japan, we have been quick
to judge that Japan needs to be at par with global HR practices or
approaches. When we say that HR is too "Japanese," we imply that it is
backward and not progressive.
However, if Japan HR is really that backward or awful, then how come
Japan remains the second largest economy in the world? How come the
country produces global companies such as Sony, Toyota, Canon,
Panasonic, and the likes? What keeps Japan from falling apart even if
it doesn't fully subscribe to the notion of progressive HR management
practices in the West?
Fortunately, UCLA Professor Sanford M. Jacoby offers some
explanation to this paradox through his book entitled: "The Embedded
Corporation" (Princeton University Press, 2005).
In this book, he offers some interesting findings that Japan HR is
not that "bad" after all. In fact, in an interview with him by Veritude
about his research findings, he noted that "the perception that
Japanese companies have to become more like American companies to
survive in this global environment isn´t born out by fact." He believes
that due to "national differences in economic history and social norms
or culture and to global competition itself, companies in Japan and in
the United States continue to be different in the way they organize the
HR function, the role it plays in the organization and the status of
the top-level HR executive."
More interestingly, he also found that there´s some overlap. "On the
one hand," Jacoby commented, "there are Japanese companies that are
becoming more like those in the United States. But there are some U.S.
companies that have an increasingly Japanese flavor to them. So, in
each country, there´s a dominant approach, but there´s also a minority
of companies that resemble the dominant pattern across the ocean."
However, it must be noted that Jacoby's research focused on large
sized corporations like Sony, Canon, Toyota, etc. The question is if
these results are reflective of the entire practice of the HR
profession in Japan wherein 90% of its businesses are small and medium
enterprises.
The answer is "I don't know." For me, Jacoby's explanations hold
some sense of truth and wisdom and indeed worth considering in this
on-going HR debate.
However, what I do know is that that there is no singular right
approach to HR management. I propose that HR management should not be
viewed as a "thing" or a system by itself alone but as a process of
continuous evolution that naturally seeks out what works best in a
given situation, culture, or country. After all, HR is all about people
and we are a complex being that is too complicated to be fitted in a
box...perhaps because we ourselves are still in the process of
evolving. --JK